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Memory Living Manager

Chartwell Waterford Retirement Residence


2140 Baronwood Drive, Oakville, Ontario L6M 4V6

Job Type:

Contract (Full-Time)

Reference ID:




Interested in a career that makes a meaningful difference in the lives of others?  One where you are valued and respected, listened to, and empowered to live up to your potential?  If so, Chartwell Retirement Residences is the place for you.


We are always looking for empathetic, positive and passionate individuals committed to Making People's Lives Better.  With over 200 residences across Canada, we have an opportunity for you that will make a difference in your life.


Reporting to the General Manager and using a relationship centered approach, the Memory Living Manager will partner with residents and their family members, and will lead the members of the Neighborhood Team to deliver programs and services that enhance resident’s quality of life by taking their unique needs (i.e. abilities, strengths and personal interests) into consideration. Working in collaboration with the Health & Wellness Manager, the Memory Living Manager is responsible for planning, managing and leading the Neighborhood, which provides people with mild to moderate Alzheimer’s disease with a secure and safe living environment. This is not a care unit, but rather a specialized community geared specifically to addressing the social impact of the disease rather than the disease itself.


The responsibilities of this position will include but are not limited to:

  • Meets with residents daily, building relationships and making interactions with the residents and their families more important than the task to be completed;

  • Provides residents with a sense of routine and structure, while supporting the requirements for flexibility and spontaneity in responding to their changing needs;

  • Acts as the contact person for the individual/resident and their family members and responds to issues/concerns;

  • Coordinates and leads family conferences and related meetings;

  • Coordinates communications with the resident, family members and Neighborhood team;

  • Completes social assessment (Life History) with each new resident;

  • Hires, trains, supervises and schedules a quality team which is passionate and dedicated to working with individuals with Alzheimer’s. Monitors and evaluates Neighborhood team member performance;

  • Determines the training and development needs of Neighborhood Team Members and promotes ongoing Memory Living education;

  • Ensures adherence to operational budget;

  • Coordinates the purchase of Neighborhood supplies and equipment;

  • Ensures Neighborhood team members perform duties in accordance with Chartwell policies and procedures, as well as, government regulations, laws and policies;

  • Oversees the application of the Memory Living Program standards;

  • Other related duties, as assigned.

The ideal candidates possesses:

  • Minimum 3 years of related experience in a health care setting;

  • Minimum 3 years of related experience working with Alzheimer’s population;

  • Minimum 1 year previous management experience preferred/required;

  • Post-secondary Diploma or Degree in Recreation, Nursing, Gerontology, Social Work or a related field;

  • Completion of a specialized behavioral education certification program considered an asset (GPA, P.I.E.C.E.S, Montessori methods);

  • A warm personality with demonstrated empathy and understanding of the needs of individuals with dementia or Alzheimer’s Disease;

  • Ability to work independently as well as part of a team;

  • Strong Group Facilitation Skills – ability to bring together the necessary tools, information and resources to enable the team to get the job done;

  • Competent Training Skills – ability to develop the capacity of the team;

  • Understanding of who our customers are and is driven to achieve a “very satisfied” customer experience;

  • The ability to understand the big picture and to effectively translate/communicate the current business environment to the Neighborhood team;

  • The ability to effectively communicate with team and family members using tact and empathy;

  • Ability to respond to emergency situations;

  • Proficiency in Microsoft Office with a working knowledge of Word, Excel and Power Point programs;

  • Availability to work days and weekends;

  • May require travel within the province.

To apply online, please complete the "Apply for this Job" form

All applicants must be legally entitled to work in Canada. As a condition of employment, a Criminal Record Search, which may include a vulnerable sector screen, will be required.

Chartwell Retirement Residences (“Chartwell”) is an equal opportunity employer and welcomes applications from all interested parties. In accordance with Chartwell's Accessibility Policy, a request for accommodation will be accepted as part of Chartwell's hiring process.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

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