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Corporate Director of Care

Chartwell Corporate Office


7070 Derrycrest Drive, Mississauga, Ontario L5W0G5

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Interested in a career that makes a meaningful difference in the lives of others?  One where you are valued and respected, listened to, and empowered to live up to your potential?  If so, Chartwell Retirement Residences is the place for you.


We are always looking for empathetic, positive and passionate individuals committed to Making People's Lives Better.  With over 200 residences across Canada, we have an opportunity for you that will make a difference in your life.



The Corporate Director of Care is responsible for the overall operation of the nursing department of the Long Term Care Residences they are assigned to including resident care and fiscal performance for this department. Creates and maintains the department where the residents receive quality care exceeding their expectations. Maintains a safe and secure environment for residents, visitors, and staff. All duties performed in the best interest of the residents and their families, and in accordance with Chartwell’s vision, mission, and values statements.




Key Accountabilities


Resident Relations:

  • Responsible for ensuring a safe, environment for all residents. Complies with all levels of legislation.
  • Oversees all aspects of operational programs to ensure that the nursing programs and home consistently meet Chartwell’s expectations for a successful and financially responsible home while ensuring the well-being and comfort of the residents’ remains of prime importance.
  • Accountable for the highest standard of resident care and quality of life being provided to the residents through the development and maintenance of appropriate care plans, effective supervision of the performance of managers, provision of the required equipment and supplies and appropriate staffing pattern, nursing services, policies and procedures.
  • Convenes and participates in meetings as necessary to ensure the effective management and operation of the home.
  • Ensures quality care and services are provided to residents. Monitor’s quality of care and services reporting, planning, organizing implementing and evaluating remedial action and improvement plans (as required).
  • Ensure that all resident/family/staff/community concerns are addressed immediately and directed to the Administrator if required.
  • Ensure that all regulatory inspection reports are shared and reported to the Administrator.



  • Represents Management at regular resident council and/or townhall meetings as required, reviews minutes and responds to requests as required.
  • Gather and identify decision points with regard to the operation of the home and properly report to DRO when necessary.
  • Ensure that a solid foundation of day to day operations is maintained.


Budget & Financial:

  • Responsible for NPC (nursing and personal care) financial operation; the maintenance of accounting and statistical records; the maintenance of budgets, and other related reports.
  • Accountable for ongoing compliance with the approved nursing budget including staffing budgets.
  • Authorizes the purchase of supplies and equipment and is accountable for the efficient use of the department’s supply budget and maintaining costs within the budget allocation for he nursing department including staffing budgets and deployment of nursing staff.
  • Ensures compliance with operations budgets in all departments, including staffing, supply, and maintenance.
  • Works with the Administrator and Corporate office in coordinating the purchase of the provision of clinical services including pharmacy, podiatry, laboratory, radiology, dental etc…


Community Partnerships

  • Ensures the maintenance of effective liaison and public relations with representatives from the Ministry of Health, the community, the Local Health Integration Networks (LHINs), Public Health and other appropriate government agencies and/or organizations.
  • Monitor and maximize occupancy of the home.
  • Effectively communicates and interacts with residents, staff, family members, visitors and volunteers in a courteous and professional manner.


Regulatory Compliance:

  • Conducts duties in accordance with Chartwell policies and procedures and the home is in compliance with the Long Term Care Act and Regulations and other pertinent legislated standards and requirements.
  • Provides Corporate Office with required documents on a timely basis, including Ministry of Health/Labour inspection reports and any municipal officials such as health inspections, fire reports, building inspections or any matter as deemed the responsibility of the parent company.
  • Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, staff, and residents. Promptly reports all actual and potentially hazardous situations.
  • Maintains confidentiality of residents’ and employee personal information.  Adheres to Chartwell privacy policies and practices and reports any potential breaches immediately to the Administrator.
  • Make available all necessary reports on a timely basis. All reports, letters, or dealings with any officials e.g. Ministry of Health/Labour Inspections, Public Health, Fire Reports, Building Inspections or any matter as deemed the responsibility of the Parent Company.


Operational and Administrative Systems:

  • Ensures the maintenance of the department’s management and record keeping system.
  • Prepares reports, briefs and evaluations on Resident Care as required by the Administrator.
  • Acts as a support to staff in area of human resources and reports any difficulties to the Administrator and Human Resources.
  • Understands policies, procedures and legislation relating to staff disciplinary matters within the residence. Is familiar with the terms of the Collective Agreement or Employee Association Agreement and has primary responsibility for employee disciplinary actions.
  • Consults with the Human Resources as applicable.
  • In conjunction with company-wide initiatives, plans, organizes, evaluates, and controls the inventory of residence supplies and equipment. Ensures sufficient inventory levels are in place to ensure the efficient and effective operation of the residence.
  • Maintains current resident care, nursing documentation, pharmacy and infection control manuals for use in the department and ensures its effective and efficient review and implementation.
  • Assists in the maintenance of an efficient system of the admission and discharge of residents through effective liaison with residents or substitute decision maker, LHIN/Ontario Health, physicians, pharmacists and other resident services or departments.






  • Has a minimum of three (3) years relevant experience management experience.
  • Minimum of three (3) years experience in Long Term Care.
  • Experience in progressively responsible roles where he/she has demonstrated ability in leadership, interpersonal skills, operations, and customer service.



  • Has a minimum of two (3) years relevant experience in Long Term Care operations.
  • Experience in progressively responsible roles where he/she has demonstrated ability in leadership, interpersonal skills, operations, and customer service.


Skills & Abilities:

  • Demonstrated effective communication and leadership skills.
  • Ability to multi-task and problem solve.
  • Knowledge of The Nursing Homes Act and Regulations, Long Term Care Program Directives, the appropriate sections of the Health Discipline Act, Occupational Health & Safety Act, Pharmacy Act, Food & Drugs Act (Canada), Narcotic Control Act (Canada) and other pertinent Federal, Provincial and Municipal Statutes, which influence the operation of the Long Term Care residence and more specifically the Nursing Department.
  • Knowledgeable with respect to developments and trends in the long term care field.




  • Work requires a high degree of mental effort to analyze situations, verify information, and working with a computer.
  • Physical effort will be in the form of keyboarding or walking to periodic meetings.


Working Conditions

  • Work is generally performed in an office environment.
  • This position requires extensive travel throughout Ontario.
  • Must be available for flexible hours due to the requirement of the role and the travel that is required.  Valid provincial driver’s license and insurance required and access to a vehicle.
  • Wears personal protective equipment (or clothing) as required.
  • Ability to respond to emergency situations (as per Chartwell policies and procedures).
  • Criminal Records Check and Vulnerable Persons Check.

To apply please email your CV/resume to

Chartwell recognizes the importance of immunization to protect our residents, staff and others from COVID-19. As such, subject to any accommodation required by applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.

Chartwell’s commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

Chartwell Retirement Residences is an equal opportunity employer and welcomes applications from a wide range of qualified candidates, including persons with disabilities. If you have questions or require assistance with the application process, please email or call 1-888-663-6448.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

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