Book a virtual or on-site tour. Move-Ins Now Accepted. New Infection Prevention Measures In Place for Enhanced Safety.
96% of residents felt their Chartwell Residence took important measures to keep them safe during COVID-19. "Listening to Serve You Better" 2020 survey results.

Memory Living Manager (LPN)

Chartwell Langley Gardens Retirement Community


8888 - 202 Street, Langley, British Columbia V1M 4A7

Job Type:


Reference ID:




At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.


The Memory Living Neighborhood provides people with mild to moderate Alzheimer’s disease with a secure and safe living environment. This is not a care unit, but rather a specialized Neighbourhood geared specifically to addressing the social impact of the disease rather than the disease itself. Using a relationship centered approach, the Memory Living Manger plays a vital role as a liaison between the residents, their families, and the staff, making sure that everyone’s working together to promote the best possible experience for the residents.


The Memory Living Manager will work collaboratively with the Health & Wellness Manager and the Regional Manager of Care in planning, managing, and leading all aspects of the Memory Living Neighbourhood, including directing the Memory Living team members and executing the Memory Living Program Standards.


The Memory Living Manager is passionate about providing the highest quality of services to residents. They not only have the right skills and knowledge, they have the right attitude and are passionate about the role they play in providing/promoting a caring home environment for individuals with dementia or Alzheimer’s.


The Memory Living Manager’s role is “people intensive” with a substantial component of the job involving resident/family relations and team member relations and issues. The Manager is a “hands on” leader who also works alongside Neighborhood team members while creating a resident centered environment. They support the flexibility required to respond to the changing needs of residents and to providing opportunities for spontaneous activity.\


Key Activities

Resident Relations:

  • Builds relationships and interacting with the residents and their families more important than the task to be completed.
  • Provides residents with a sense of routine and structure, while supporting the requirements for flexibility and spontaneity in responding to their changing needs.
  • Effectively uses nursing process of assessing, planning, implementing, and evaluating as well as effective approach to dementia care intervention strategies to provide highly individualized care to the residents.
  • Acts as the contact person for the individual/resident and their family members and responds to issues/concerns.
  • Coordinates and leads family conferences and related meetings.
  • Coordinates communications with the resident, family members and Neighborhood team.
  • Completes required documentation/paperwork for admissions, discharges as well as on-going documentation as per Memory Living Program Standards
  • Assists in the development of the person-centered life plan.
  • Ensures residents enjoy daily activities that are structured and well organized.


  • Hires, trains, coaches, supervises and leads a quality team which is passionate and dedicated to working with individuals with Alzheimer’s.  Monitors and evaluates Neighborhood team member performance.
  • Plans, organizes, develops, and leads the overall operation in the Memory Living Neighborhood.
  • Partners with Life Enrichment to ensure a variety of appropriate activities are available throughout the day and evening and that Care Team are actively involved and engaged with activities.
  • Designs, schedules, and facilitates the Memory Living Neighborhood program incorporating Life Skills and a variety of dementia appropriate activities; establishes a cooperative relationship with the local Alzheimer s Association chapter or other Alzheimer s advisory organization.
  • Ensures monthly family support group meetings are planned and facilitated.
  • leads “team huddles” at the beginning of each shift, identifies any changes in the condition of residents and updates team members.
  • Leads by example and supports spontaneous and flexible interactions/activities between team members and residents.
  • Communicates professionally and effectively with Health & Wellness Manager, General Manager and Department Leads.
  • Determines the training and development needs of Neighborhood Team Members and promotes ongoing Memory Living education.
  • Ensures all Memory Living staff have completed GPA training and annual renewals, staff orientation and annual training.
  • Provides coaching, support, direction, and feedback for staff members as necessary.
  • Delegates responsibilities to staff with clear definition of expectations.
  • Coordinate with the Food Services Manager on meal delivery and service expectations.
  • Provides opportunities for team members to provide input with respect to the development and implementation of new/creative programming ideas.
  • Promotes a positive, respective, and supportive environment for all residents, family members, visitors and team members.

Budget & Financial

  • Ensures adherence to operational budget.
  • Maintains program within budgetary mandates including budgeted occupancy targets.
  • Coordinates the purchase of Neighborhood supplies and equipment.

Marketing & Occupancy:

  • Effectively communicates and interacts with residents, family members, visitors, and volunteers in a courteous and professional manner.
  • Maintains budgeted occupancy targets.
  • Participates in community outreach.

Regulatory Compliance:

  • Ensures Neighborhood team members perform duties in accordance with Chartwell policies and procedures, as well as government regulations, laws, and policies.
  • Understands and follows are health and safety policies and procedures and works safely to reduce the risk of injury to self or Neighborhood team members.
  • Ensures identified safety issues are addressed in a timely manner.
  • Maintains confidentiality of resident’s personal information.

Operational and Administrative Systems:

  • Oversees the application of the Memory Living Program standards.
  • Regularly meets with Neighborhood Team Members to exchange updates on resident’s conditions.  Where a resident change of condition has been identified, assists Neighborhood Team Members in identifying an appropriate action plan.  Follows up and documents all actions taken with support of the Regional Care Manager.
  • Ensures all required individual/resident documentation is accurate, current, and complete in a timely manner.
  • Regularly and consistently communicates with the Health & Wellness Manager and Regional Care Manager with respect to care changes and key program components
  • ensures all Neighborhood areas (both resident rooms and common areas) are maintained in a clean and safe manner.
  • Coordinates problem solving techniques for resident personal expressions (unmet needs/behavior).
  • Identifies and organizes Neighborhood educational opportunities.


  • Participates in community outreach initiatives/programs (e.g., Alzheimer’s Society)
  • Performs other duties as required.





  • Minimum two (2) years of related experience in a health care setting.
  • Minimum two (2) years’ Experience with residents with Alzheimer’s disease and other dementias in a residential setting is required.
  • Minimum two (2) year previous management experience preferred.
  • Licensed Practical Nurse. Must possess a current certificate of competence with the College of Nurses of Ontario.
  •  A Degree such as gerontology, therapeutic recreation, or related field with a minimum of three years of management and direct supervision experience preferred.
  • Completion of a specialized behavioral education certification program an asset (GPA, P.I.E.C.E.S, Montessori methods).

Skills & Abilities:

  • A warm personality with demonstrated empathy and understanding of the needs of individuals with dementia or Alzheimer’s Disease.
  • Ability to work independently as well as part of a team.
  • Strong Group Facilitation Skills – ability to bring together the necessary tools, information, and resources to enable the team to get the job done.
  • Competent Training Skills – ability to develop the capacity of the team.
  • Results Guardian/Customer Service Excellence – Understands who our customers are and is driven to achieve a “very satisfied” customer experience. Ensures Neighborhood practices/processes are followed by all team members, identifies opportunities for improvement and modifies as required.
  • Communication Skills – Understands the big picture and is able to effectively translate/communicate the current business environment to the Neighborhood team. Effectively communicates with team and family members using tact and empathy.
  • Ability to respond to emergency situations (as per Chartwell policies and procedures).
  • Proficient in Microsoft Office with a working knowledge of Word, Excel, and Power Point programs.

To apply please email your CV/resume to

Chartwell’s commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

Chartwell Retirement Residences is an equal opportunity employer and welcomes applications from a wide range of qualified candidates, including persons with disabilities. If you have questions or require assistance with the application process, please email or call 1-888-663-6448.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Apply For This Job





Are you eligible to work in Canada? (required)

Attach Your Resume*

File formats accepted are
.doc, .docx, .pdf