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Behavioural Support Ontario Lead

Chartwell Wynfield Long Term Care Residence


451 Woodmount Drive, Oshawa, Ontario L1G 8E3

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At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.


The BSO will support the Social Worker, Assistant Director of Care, Director of Care, Nurse Managers, residents and their family members by assisting with coordinating the care and services for residents with responsive behaviours along with contributing to the development of a person-centred philosophy of care for residents exhibiting behavioural challenges. 


The responsibilities of this position include but are not limited to:

  • Utilizes effective communication and interpersonal skills when interacting with residents and family members, as well as, internal and external care partners;
  • Delivers person-centered care which recognizes both the uniqueness of each resident and an awareness of one’s own contribution to the relationship, including personal attributes, values, and action;
  • Promoting the residents’ integration to the environment;
  • Uses assessment tools based on best practices to conduct initial and on-going assessments describing interventions with respect to the behaviours of the residents;
  • Documenting observational behaviours, recognizing that they have meaning, assessing and accounting for how the behaviours impact the care delivery process;
  • Assessing the meaning and identifying the behavioural risk using objective, systematic and holistic processes that take into account the P.I.E.C.E.S.;
  • Identifying caregiver strategies that are resident-centered age appropriate and maintain the resident’s dignity when responding to the behaviours and managing the associated risks; Ensures that there is a current plan of care in place for the resident with responsive behaviours that directs the staff in providing care and mitigating risk to the resident, other residents, staff members, and care providers; 
  • Liaises with external partners to support resident-centred care;
  • Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Director of Care;
  • Understands and upholds all rules and requirements under applicable legislation (including but not limited to the Employment Standards Act, Human Rights Code, Ontario Labour Relations Act, the Ontario Health and Safety Act, Long Term Care Homes Act);
  • Works safely to reduce the risk of injury to self, other staff members and residents. 

The ideal candidates will possess:

  • Possesses and maintains RPN certification with the College of Nurses of Ontario as well as other specialized qualifications to this position;
  • Demonstrates knowledge in dementia care, delirium, mental health issues and the impact that it has on the resident's quality of life, family members and care partners;
  • Must be available for flexible hours in order to meet the Behavioural needs of residents exhibiting responsive behaviors;
  • Must be prepared to respond to emergency situations. 

Candidates must be available to work Days.
To apply please email your CV/resume to dmccance@chartwell.com

Chartwell recognizes the importance of immunization to protect our residents, staff and others from COVID-19. As such, subject to any accommodation required by applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.

Chartwell’s commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

Chartwell Retirement Residences is an equal opportunity employer and welcomes applications from a wide range of qualified candidates, including persons with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

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