Lifestyle and Programs Manager

Chartwell Hollandview Trail Retirement Residence
200 John West Way, Aurora, Ontario L4G 0E4
Ref: 11210-13-133475
August 08, 2022

At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.


The Lifestyle and Program Manager is responsible for developing and coordinating meaningful programs and services to meet the social, physical, intellectual, emotional, vocational and spiritual needs of all residents.  Assists in maintaining a safe and secure environment for residents, visitors and other staff members.  All duties are performed in the best interest of the residents and their families, and in accordance with Chartwell’s vision, mission and values statements.


Key Activities

Resident Relations:

  • Develops, implements and evaluates diversified and meaningful Live Now Programs within its six dimensions of wellness (i.e. social, physical, intellectual, emotional, vocational and spiritual needs), as well as, the Signature Programs associated with each of the six dimensions.
  • Develops and prepares communication tools (newsletters, posters, notices, calendars, etc.) designed to provide residents, seniors located in the community and volunteers with information regarding current and future activities and special events.
  • Enhances programming and fundraising efforts by coordinating all aspects of the volunteer program and ensures the effective utilization of human and financial resources.
  • Responds to resident or family member concerns in a timely manner and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the General Manager.
  • Co-ordinates Resident Council as delegated by General Manager.
  • Provides residents with information regarding upcoming leisure activities and special events.
  • Creates a safe, pleasant, creative and non-threatening recreational environment.
  • Utilizes community resources to assist in providing recreation opportunities where appropriate.
  • Ensures a high level of resident engagement.
  • Plans evening and weekend programs/activities as required.


  • Participates as a member of the work team and provides support to other team members.
  • Implements policies and procedures.
  • Recruits, orients, supervises, recognizes and evaluates volunteers.
  • Supervises Activity Aides(if applicable) including recruitment, scheduling, orientation, training and development requirements.
  • Supervises and coordinates Driver schedule and performance; Coordinates maintenance of vehicle(s); monitors appropriate records for bus safety and maintenance.
  • Schedules, assigns and monitors activities and performance.  Ensures a safe, pleasant, creative and non-threatening recreational environment.  Resolves conflicts and takes appropriate corrective action as required.
  • Develops and fosters partnerships within the community.
  • Provides volunteers and residents with a safe and comfortable environment by remaining aware of risk management issues that could compromise safety or incur liability.
  • Participates as a member of the site management team to develop strategic plans and resolve site specific issues.
  • Shares information and resolves conflicts with colleagues and volunteers.
  • Liaises with external agencies and individuals from seniors focused organizations, clubs, associations, and community groups to plan and deliver special events, outings, and coordinate services.
  • May be required to act as back-up driver for the bus, car and/or sprinter van (in the absence of a driver)

Budget & Financial:

  • Forecasts, monitors, and manages expenditures from funds allocated to the budget.

Marketing & Occupancy:

  • Obtains and maintains knowledge of related community links to promote and retain marketability of residence.
  • Collaborates with the marketing team to develop events that support marketing’s business plan for the residence.  Develops meaningful programs to retain residents.
  • Promotes the residence and its activity programs through monthly activity calendars, newsletters, other print media, as well as, digital media (e.g. website).
  • Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner.

Regulatory Compliance:

  • Complies with corporate and provincial legislation requirements, as well as, certification/accreditation standards as set out by related professional organizations.
  • Conducts duties in accordance with Chartwell policies and procedures, as well as, government regulations, laws and policies.
  • Understands and follows all health and safety policies and procedures.  Works safely to reduce the risk of injury to self, other staff members and residents.  Promptly reports all actual or potentially hazardous situations.
  • Maintains confidentiality of residents’ personal information.

Operational & Administrative Systems:

  • Utilizes community resources to assist in providing recreation opportunities where appropriate.
  • Collaborates with other management team members to complete Chartwell initiatives.


  • Performs other related duties as required.



  • One to three years’ of related experience ideally in a retirement, long term care or health care environment.
  • Previous management experience with people and financial budgets considered an asset.
  • Experience in a customer service environment.


  • Graduate of a post secondary education program relating to recreation, gerontology, social work or equivalent related experience. 

Skills & Abilities:

  • Intermediate computer skills (Microsoft Office products including Microsoft Publisher.
  • Possesses an understanding of the aging process.
  • Effective communication (written and verbal) and interpersonal skills (including the ability to interact with residents, family members, community professionals and various health care agencies).
  • Knowledge of risk management issues.
  • Ability to creatively plan, organize, and direct the delivery of diverse social services and volunteer programs.
  • Good planning, public relations, customer service and multitasking skills.
  • Excellent time management skills and the ability to work in a fast paced environment.

Special Requirements

  • Demonstrates an appreciation for and understanding of the background and needs of individual residents.
  • Possesses a cheerful, positive manner/attitude.
  • Must be available for flexible hours (including weekends and evenings as required).
  • Wears personal protective equipment (or clothing) as required by task, MSDS, or residence policy.
  • Class F license (unrestricted) an asset.
  • Clean Drivers Abstract
  • Eligible for coverage under Chartwell Retirement Residences insurance policy(ies).
  • SmartServe/Serving it Right certification may be required.
  • Food Handler/Food Safe certification considered an asset.
  • Aquatic Fitness Instructor certification may be required.
  • Current First Aid/CPR Certificate required.
  • Must be prepared to respond to emergency situations.
  • Criminal Records Check and Vulnerable Persons Check.


  • Collaboration/Teamwork
  • Creative and Innovative Thinking
  • Persuasive Communication (verbal and written)
  • Initiative/Action Oriented
  • Customer Focus
  • Decision-Making and Judgment Leadership
  • Motivator
  • Planning and Organizing

Chartwell recognizes the importance of immunization to protect our residents, staff and others from COVID-19. As such, subject to any accommodation required by applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.

Chartwell’s commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

Chartwell Retirement Residences is an equal opportunity employer and welcomes applications from a wide range of qualified candidates, including persons with disabilities. If you have questions or require assistance with the application process, please email or call 1-888-663-6448.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

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