Communications Specialist

Chartwell Corporate Office
7070 Derrycrest Drive, Mississauga, Ontario L5W0G5
Ref: 99999-99051-133676
September 28, 2022

At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.

The Communications department supports individual homes and corporate departments with internal and external communication strategies and initiatives, helping to raise the profile of Chartwell and protect the reputation of its residences. We produce a variety of communications materials for all audiences and stakeholders, including messaging, press releases, internal memos, website and blog content, social media content, newsletters, conferences, videos, etc. We also provide on-going issues management support, liaison with media, conduct daily media monitoring (including social media platforms, Google, Indeed, Glassdoor), as well as measure and report the effectiveness of our programs. The Communications department also manages translation for all national and corporate requirements, as well as produces an internal weekly publication. In addition, we provide support to our national charitable organization, The Chartwell Foundation.


Key Activities for Corporate Communication:


  • Conduct daily media monitoring via Meltwater and other online platforms (Google, Indeed, Glassdoor) for reputational risk issues, draft appropriate responses and support the senior manager is escalation of high risk reviews
  • Support the department with content generation and management of SharePoint sites for internal partners and the Communications team
  • Media Relations Points (MRP) System – Assist with data entry of media coverage each week for quarterly reporting purposes
  • Assist with the creation of media lists and conduct media outreach, as required, for the Chartwell Foundation wish stories, local residence event outreach, acquisitions and/or development news, other newsworthy stories, as assigned by a senior leader
  • Support copyrighting projects like website landing pages, collateral, storytelling, and other projects, as assigned
  • Assist in the editing/reviewing of a variety of communication materials including memos, bylines, weekly Communiqué, press releases, letters from President & CEO, speaking notes, etc.
  • Extract and write stories via “Share Your Stories” for various internal and external publications
  • Other duties, as assigned by the communications department


Key Activities for Corporate Communiqué (weekly internal publication):


  • Responsible for daily monitoring of the communication department inbox and coordinating Chartwell’s weekly bilingual corporate communication publication, Communiqué
  • Coordinate, edit and format memos for this weekly internal publication (English version)
  • Download and process all the requests for the Communiqué and work with internal contributors to clarify data and information, as needed
  • Work closely with the Translation team to ensure the publication is coordinated in English and French in a timely and accurate manner, including approval by the Senior Executive Committee




  • A post-secondary degree or diploma of a Communications/Public Relations post-graduate program
  • 2-3 years’ work experience in a communications role or similar field would be ideal


Skills & Abilities:


  • Excellent communication skills, both written and spoken
  • Copywriting, media relations and SharePoint experience
  • Skilled writer with ability to produce a variety of content for different platforms
  • Strong attention to detail, organization, and prioritization of work to manage timelines/deadlines
  • An exceptional command of English grammar, spelling, punctuation, and editing
  • Proficiency with Microsoft Office (specifically Word, Excel and PowerPoint applications)
  • Ability to take direction and work independently, as well as part of a team
  • Great collaborator focused on client service excellence
  • Ability to work in a fast-paced work environment
  • Passionate and dedicated to supporting Chartwell’s vision of Making People’s Lives BETTER

Chartwell recognizes the importance of immunization to protect our residents, staff and others from COVID-19. As such, subject to any accommodation required by applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.

Chartwell’s commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

Chartwell Retirement Residences is an equal opportunity employer and welcomes applications from a wide range of qualified candidates, including persons with disabilities. If you have questions or require assistance with the application process, please email or call 1-888-663-6448.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

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