Specialist, Claims & Disability Manager

Chartwell Corporate Office
7070 Derrycrest Drive, Mississauga, Ontario L5W0G5
Ref: 99999-99015-133835
August 08, 2022

At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.


Complexity and Scope of the position


  • To manage the claims and disability management activities for the organization. 
  • To provide support to the Director, Occupational Health & Safety, Head Office and the homes regarding claims and disability management and health and safety concerns.


Key Activities

  • Manage claims received from homes in BC, AB and ON
  • Research, prepare and submit claims objection documentation
  • Develop return to work plans in conjunction with the home’s management team
  • Manage claims appeals process
  • Monitor ongoing claims and maintain plan oversight
  • Run scheduled and ad hoc reports as necessary
  • Conduct regular follow up with homes regarding outstanding issues
  • Deliver training and development sessions focused on claims and disability management
  • In partnership with the Director develop and maintain claims and disability management processes and educational material
  • Track non-occupational disability management in conjunction with home’s management team
  • Support the Manager, OHS with the development of related prevention program materials including newsletters, collateral materials and audits
  • On a monthly and quarterly basis provide reports on claims and disability management
  • Assist with preparation for any Regional sessions
  • Manage relationships with platform leads, management in homes and corporate office
  • Special projects and other duties as assigned





  • College Diploma or equivalent or 5 years of experience in the field or related area.
  • National experience in claims and disability management
  • National experience with return to work programs (occupational and non-occupational)

Skills & Abilities:


  • Proficient in MS Office, with working knowledge of Excel, Word and Power Point Programs
  • Familiar with Parklane Software system (an asset)
  • Knowledge of multi-jurisdictional (BC, AB, ON, QC) Health & Safety Legislation, Workers Compensation Legislation  and Disability Management processes (Occupational and non-occupational)
  • Basic knowledge of accounting
  • Dynamic self starter with the ability to juggle multiple schedules and competing deadlines
  • Ability to multi-task and prioritize multiple deadlines
  • Organize and expedite work flow
  • Ability to work in an extremely fast paced environment and able to consistently adapt to change
  • Excellent verbal & written skills
  • Bilingual (ENG/FR) is an asset but not a requirement


Special Requirements

  • Occasional property visits

Chartwell recognizes the importance of immunization to protect our residents, staff and others from COVID-19. As such, subject to any accommodation required by applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.

Chartwell’s commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

Chartwell Retirement Residences is an equal opportunity employer and welcomes applications from a wide range of qualified candidates, including persons with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Apply for this job

Not a valid phone number